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Understand Your Account Terms at 6sigma

Our legal framework covers how your account is created, how your data is stored, and what rights you hold under applicable law where local law permits access.

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6sigma Understand Your Account Terms at 6sigma
LEGAL CONTACT PATHS

Reach Our Policy and Compliance Team

Email Policy Desk Send any legal query, data-access request or account-dispute notice to our dedicated policy email. We aim to respond within two business days and keep a full audit trail of every exchange.
Live Chat Support Our live chat team can direct your query to the correct legal or compliance contact. Available daily and able to raise an internal ticket on your behalf so nothing is lost.
Formal Written Notice For disputes that require formal escalation, submit a written notice through the account portal. Our compliance team reviews all formal notices within five working days and follows up with a documented response.
HOW WE PROTECT YOU

Data Handling, Security and Account Rights

We apply security and transparency practices across every layer of your account — from how cookies are set to how long transaction records are retained.

Data Collection Scope

We collect only what is needed to operate your account — your registration details, transaction history with UPI, Paytm or PhonePe, and session logs. We do not sell this data to third parties under any circumstances.

Cookie Policy

Our cookies fall into three categories: essential, analytical and preference. Essential cookies keep your session active; analytical cookies help us fix page issues; preference cookies save your lobby and language settings across visits.

Account Security Practices

Passwords are hashed and never stored in plain text. Two-factor authentication is available and we recommend enabling it. Suspicious login attempts trigger an automatic account flag and an alert to your registered contact.

Retention Schedule

Account and transaction records are retained for the period required by applicable Indian financial regulations, typically six years from the last transaction. After that period, data is securely deleted from our systems.

Your Right to Access

You may request a full export of all personal data we hold on you at any time. Requests are processed within 30 days. Send your request to our policy desk via email or through the account portal.

Right to Correction and Deletion

If any data we hold is inaccurate, you have the right to request a correction. You may also request deletion of non-essential data, subject to our regulatory retention obligations under applicable Indian law.

Frequently Asked Legal Questions

These are the questions we receive most often about account terms, data rights and how our policies apply to you in India.

Access to and use of this platform depends on local law and is available where local law permits. Where Indian law applies to your account activity, it takes precedence over any conflicting clause in our terms.

Submit a data-access request through the account portal or email our policy desk directly. We will compile and deliver a full export of your stored personal data within 30 days of receiving the request.

You can request deletion of non-essential data at any time. Transaction and identity records required under Indian financial regulations must be retained for the legally mandated period before deletion can be carried out.

Submit a formal written notice via the account portal. Our compliance team reviews it within five working days and responds in writing. If the dispute is unresolved, you may escalate through applicable Indian consumer or financial channels.

Yes. All payment transactions — regardless of whether they use UPI, Paytm or PhonePe — are logged and retained in accordance with our data-retention schedule and applicable Indian financial regulations.

Non-essential profile and preference data is deleted promptly on account closure. Financial transaction records and identity verification data are retained for the regulatory period and then securely deleted.

We notify you before any material change to our terms takes effect. Notification is sent to your registered email or displayed in the account portal so you have time to read and understand the changes before they apply.

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